People Operations and Systems Associate

People Operations and Systems Associate

The Luminos Fund, a fast-growing international nonprofit bringing education opportunities to the world’s most vulnerable children, seeks an experienced People Operations and Systems Associate to support the organization’s HR and IT functions.

The People Operations and Systems Associate will play a key role in supporting the Global People Officer in administrative and HR-related functions while also serving as the first point of contact for basic IT support needs. This role ensures smooth HR operations, assists with HR coordination tasks, and liaises with external IT support providers for more complex technical issues. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tasks across HR and IT functions in a dynamic, global environment.

The ideal candidate for this full-time role will be based in the GMT time zone working remotely or based in our London or Accra office. We will also consider exceptional candidates in a time zone from GMT-5 to GMT working remotely or in our Boston office. The People Operations and Systems Associate will report to the Global People Officer and collaborate closely with team members throughout the organization. The role may involve some travel to challenging contexts in Africa and the Middle East.

About the Luminos Fund  

The Luminos Fund (www.luminosfund.org) provides transformative education programs to thousands of out-of-school children, helping them to catch up to grade level, reintegrate into government schools, and prepare for lifelong learning. Working in partnership with community-based organizations, Luminos is scaling up its accelerated learning program to ensure all children have equal access to joyful, foundational learning, especially those shut out of education by crisis, poverty, or discrimination. To date, Luminos has helped over 377,407 children secure a second chance to learn. A registered 501(c)(3) nonprofit in the United States, Luminos is working in Ethiopia, Ghana, Lebanon, Liberia, and The Gambia.

Luminos is supported by a range of funding partners, including Cartier Philanthropy, the Gates Foundation, UBS Optimus Foundation, and UNICEF. Luminos has been recognized for its achievements globally, receiving the 2022 Klaus J. Jacobs Best Practice Prize, the Library of Congress International Literacy Award, the Lipman Family Prize, the WISE Award, and the HundrED Global Innovation Award for the last seven years.

Duties and Responsibilities  

HR Administration & Coordination

• Support HR processes, including but not limited to recruitment, onboarding, performance management, HR metrics, and offboarding.

• Own and manage recruitment administration from requisition approval through offer preparation.

• Maintain accurate employee records, ensure compliance with HR policies, and manage HR documentation.

• Assist in benefits administration, time-off tracking, and payroll coordination.

• Support HR initiatives, including learning and development programs and staff engagement activities.

• Coordinate HR communications, including announcements and policy updates.

People Systems & Process Improvement

• Manage and optimize HR systems, e.g., HRIS (Rippling,) ATS (BreezyHR,) performance management (Lattice), EOR and benefits platforms to ensure efficiency and accuracy.

• Assist in tracking HR metrics and generating reports to support decision-making.

• Identify and suggest improvements to people operations processes to enhance efficiency.

IT Support & Coordination

• Serve as the first point of contact for new hires regarding IT setup, access, and basic troubleshooting.

• Provide first-level IT support for common issues such as login problems, system access, and basic troubleshooting.

• Conduct 1:1 trainings on basic functions of IT tools, e.g., calendar sharing and booking meetings in Outlook, syncing and access in SharePoint, Slack tools, updating goals in Lattice, etc.)

• Carry out team-wide training sessions on effective set-up and use of digital tools, e.g. creating folders in Slack, using Slack and/or OneNote to organize meeting notes, use of AI assistant in Zoom etc.

• Act as a liaison between staff and external IT support vendors for escalated IT issues.

• Coordinate reissuance or obtaining new hardware, manage account provisioning and deactivation, and support cybersecurity best practices.

• Set up and maintain asset registry of all hardware across organization. 

• Investigate and make recommendations for new digital tools, e.g. recruitment screening services, data storage options, AI tools, etc.

Required Skills and Experience 

• Bachelor’s Degree or equivalent experience in Human Resources, Organizational Design, Information Technology, Business Administration, or a related field preferred.

• 2+ years of professional experience in an administrative/shared services support role with a demonstrated track record of success. 

• Strong IT skills, with the ability to troubleshoot common issues and liaise with IT support providers.

• Experience with an international/global workforce strongly valued. Readiness to work across time zones and language barriers to support people initiatives and new computer users.

• Ability to handle sensitive information with discretion and confidentiality.

• Advanced skills in Microsoft Office Suite.

• Fluency in written and spoken English. 

• Proven success working remotely and collaborating with a remote workforce is strongly desired. 

• Familiarity with HR systems and processes; experience with HRIS platforms preferred.

• Strong training and mentoring skills with an ability to coach and teach others on IT operations and HR concepts and processes.

Luminos Core Beliefs and Values 

1. We believe that every child is capable of learning a remarkable amount in a short period of time, if given the chance. 
2. We keep children’s joy and well-being at the heart of everything we do. 
3. We embrace assessment as a key component of effective teaching and learning. 
4. We celebrate and empower local leadership throughout our work with partner communities and governments. 
5. We use research, program data, and skilled classroom observation in the tenacious pursuit of excellence. 
6. We celebrate the unique contexts and cultures of the communities we serve in our curricula and pedagogy. 
7. We act with the highest standards of integrity and care, ensuring mutual accountability among colleagues and partners. 
8. We take the initiative to solve problems where we find them, managing details large and small, with urgency. 
9. We act deliberately to ensure that our organization is inclusive for people of different genders, racial backgrounds, ethnicities, sexual orientations, religious beliefs, abilities, and other sources of diversity. 
10. We build deep, authentic relationships with our supporters in celebration of the mutually transformative power of giving. 

 

To apply for this role, please complete the online application with your resume or CV and a cover letter describing why you are a good match for this position. 

We often receive hundreds of applications for our roles, and many applicants submit cover letters generated by AI tools. We are looking for personal cover letters written by you, about you. We want to understand your interests, experience, and enthusiasm for the role. Cover letters written with AI support tend to be generic and do not give us enough insight into your unique profile. 

You will be asked to confirm the following information as part of your application:

• Permanent address and present address (if different from permanent), e-mail address, and telephone number

• Disclose any existing personal relationships with existing Luminos Fund employees or Implementing Partners (IPs.)

The expected salary range in the United Kingdom is £30,000 to £45,000 per year. This salary range is specific to the stated area. Compensation may be adjusted based on the candidate's experience, qualifications, and location. For candidates residing outside of these areas, the salary range may differ to reflect local market conditions and cost of living considerations.

We are committed to ensuring competitive and equitable compensation for all employees, regardless of location. If you have any questions regarding how compensation may vary by location, please let us know during the application process.

The Luminos Fund is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.